So I’ve done it again: a second attempt to solicit from CIBC an explanation as to why their ATMs insist my “transaction is complete” before, not after, handing over my money. I mean, we all hate banks, right? Do they really have to rub our noses in their supreme power by informing us that, as far as bankers are concerned, a withdrawal “transaction” consists solely of debiting our accounts an appropriate amount? Whether or not we receive any of our money is, it seems, immaterial.
I wrote to the bank some time ago to complain about this dismissive view of their customers. I received no response. And in such circumstances, the best option is to wait a year or two before acting. It’s something I’ve learned from OC Transpo, which somehow received favourable press this week by responding to customers’ complaints about reduced service… 14 months after effecting said reductions. We’ve listened to concerns, our public-transit service proudly stated, and after waiting just over a year, we’ve acted in the best interests of our riders.
Well done, OC Transpo. And as for the bank, I’m now playing the waiting game. I will, of course, keep you up to date as things develop. Continue reading
